How to contact other than email? SightMax

February 2, 2006

Robert Scoble writes:

TDavid reacts to my request for bloggers to make it easier to deal with them in email. Says that he doesn’t like email. Oh, neither do I, neither do I, but sometimes there are times when I need to get ahold of you privately and not in chat rooms or blog comments (and not via Skype or MSN Messenger either). What else is left? Email.

Here’s another idea I’ve been kicking around: hold “office hours” with live chat using a product like SightMax. I’ve been talking to Eric, the president of SmartMax Software which makes SightMax about the potential among bloggers. (Note: Eric hosts my blog) It doesn’t require messenger, and provides for 1:1 conversations. You could create another messenger account, but that means you’re offline for your regular contacts if logged on the same PC. It might also be a good solution for live podcasting vs. chat rooms.

I also find comments often aren’t as effective- too slow to respond and I’m not sure if people actually read the resonses. Could this could be another solution? Perhaps I should take it for a spin. The question is, if I showed up for “office hours”, would anybody wander in?

3 responses to How to contact other than email? SightMax

  1. 

    On the website (http://www.sightmax.com/) it looks like they’re pitching it along the lines of LivePerson with Operator Consoles, pushing pages, & queues. Plus it’s installed on your server, rather than a service, so there are pros and cons there. $600 being a major con, IMHO.

  2. 

    Hi Tim,

    Actually, $600 is for 5 concurrent Operators, you can get it for as little as $299. Keep in mind, you own the product, this isn’t a monthly fee or anything like that. If you want it hosted, it’s $59.

    Have a good one!

  3. 

    There is a web messenger prodcut exist. It works quite well.

    http://cutesoft.net/Web-Messenger/default.aspx

    http://cutesoft.net/ASP.NET+Chat/default.aspx

    They also have a live support product.

    http://cutesoft.net/Live-Support/default.aspx

    Never try this one before.